KAARAL USA LLC – REFUND AND RETURN POLICY

This Refund and Return Policy governs the terms and conditions under which Customers ("Consumers") may return products purchased through kaaralshop.com and exercise their right of cancellation.

1. Right of Return & Cancellation Window

Consumers have the right to return products purchased online without providing any justification within fourteen (14) calendar days.

The 14-day cancellation window begins on the day on which the Consumer, or a third party designated by the Consumer (other than the shipping carrier), acquires physical possession of the products.

In the case of an order consisting of multiple items delivered separately, the period begins on the day the Consumer or designated third party acquires physical possession of the final item or parcel.

2. How to Submit a Return Request

To exercise the right of return, the Consumer must submit an explicit declaration stating their intent to return the product(s) prior to the expiration of the 14-day period.

Return requests must be submitted to:

• Company Name: Kaaral USA LLC

• Address: 100 E 9th Ave, Runnemede, NJ 08078, United States

• Phone: +1 352 708 5606

• Email: eshop.usa@kaaral.com (or info@kaaral.com)

Please include the following details in your request to ensure swift processing:

• Full name of the purchaser

• Order number

• Date of receipt of the products

• Item(s) to be returned

• Contact email address and phone number

The Consumer may use a standard return form, but it is not mandatory. Return requests submitted prior to the end of the 14-day window are considered valid. Customers are advised to retain proof of submission.

3. Product Return Procedure & Shipping

Following notification of the intent to return, the Consumer must send back the products without undue delay and no later than fourteen (14) calendar days from the date the return notification was sent.

Returns must be sent to our US returns address: Kaaral USA LLC

100 E 9th Ave, Runnemede, NJ 08078, United States

Unless explicitly agreed otherwise in writing, direct shipping costs for returning products are the responsibility of the Consumer.

The Consumer retains responsibility for the parcel until it is safely delivered to Kaaral. Therefore, using a trackable shipping service and keeping the shipment receipt is strongly recommended. Cash on Delivery (COD) shipments will not be accepted.

4. Condition of Returned Goods

Products must be returned complete with all original parts, packaging, accessories, and promotional items received, adequately packaged to prevent damage during transit.

The Consumer is permitted to handle the product strictly to the extent necessary to inspect its nature, features, and basic functionality.

The Consumer is liable for any diminished value of the product resulting from handling beyond what is strictly necessary for inspection. If returned items exhibit signs of wear, damage, unauthorized alteration, or missing components, Kaaral reserves the right to deduct an amount proportional to the loss in value from the refund total.

5. Products Excluded from Return (Hygiene & Safety Exclusions)

In accordance with statutory consumer protections and health standards, the right of return does not apply to sealed goods that are unsuitable for return due to health protection or hygiene reasons if their protective seal or packaging has been opened, removed, or unsealed after delivery.

Cosmetic & Personal Care Notice: For cosmetic, hair care, and personal hygiene products, the return exclusion applies whenever protective seals, inner caps, or hygiene packaging have been opened or tampered with following receipt.

Minor cosmetic damage to outer cardboard shipping boxes does not automatically invalidate the right of return, provided the underlying product and primary hygiene seal remain fully intact.

6. Return Inspection

Upon receipt of returned goods at our NJ facility, Kaaral will perform an inspection to verify:

• Conformity between returned items and the return request;

• Overall physical integrity of the items;

• Status of product packaging and hygiene seals;

• Absence of unauthorized usage, alterations, or damage;

• Any potential reduction in product commercial value.

The outcome of the inspection will be communicated via email. If a return is rejected or eligible only for a partial refund, Kaaral will provide clear written justification.

7. Refund Terms & Timelines

Upon approval of a valid return, Kaaral will refund all payments received for the returned items, including standard outbound delivery charges (if applicable to the original order).

Additional costs resulting from a customer's selection of a premium or non-standard shipping method over Kaaral’s standard delivery options are non-refundable.

Refunds will be processed without undue delay and no later than fourteen (14) days from the date Kaaral receives the cancellation request. However, Kaaral reserves the right to withhold the refund until the returned products are received or until the Consumer provides proof of return shipment, whichever occurs first.

8. Payment Methods for Refunds

Refunds will be executed using the same payment method utilized for the original purchase, unless the Consumer explicitly agrees otherwise and provided no additional transaction fees are incurred.

Refund processing times may vary depending on the payment provider, bank, or card issuer. For orders paid via Klarna, PayPal, Credit/Debit Card, Apple Pay, Google Pay, or other payment gateways, refunds will be processed through the original payment channel in accordance with provider schedules.

9. Defective, Damaged, or Incorrect Items

This Policy governs voluntary returns under cancellation rights and does not restrict statutory warranty rights.

If you receive a product that is defective, damaged during transit, non-conforming, or different from what was ordered, please contact Customer Support immediately. Please provide your order number alongside photos of the affected product, packaging, and shipping label.

10. Undeliverable Packages & Return to Sender

If a shipment is returned to Kaaral due to an incorrect or incomplete shipping address, failure to claim the package, recipient unavailability, or unjustified delivery refusal, Kaaral will contact the customer to arrange resolution.

Direct costs incurred for return shipping or secondary delivery attributable to recipient fault may be deducted from any refund due, subject to mandatory law.

11. Business & Professional Purchases (B2B)

The right of return outlined in this Policy applies exclusively to individual consumers purchasing items for personal, non-commercial use.

Purchases made by commercial entities, business professionals, or through dedicated B2B wholesale portals do not qualify for the consumer return policy described herein, unless expressly agreed upon in writing by Kaaral or mandated by applicable law.

12. Contact Information

For questions regarding returns, refunds, damaged items, or order status, please contact:

• Legal Entity: Kaaral USA LLC

• Return Address / US Location: 100 E 9th Ave, Runnemede, NJ 08078, United States

• Phone: +1 352 708 5606

• Email: eshop.usa@kaaral.com / info@kaaral.com

• Website: kaaralusa.com