KAARAL USA LLC – SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy governs the processing, handling, shipment, and delivery of orders placed on kaaralusa.com.

1. Order Processing & Fulfillment

• Order Processing: Orders are processed upon order confirmation and payment authorization.

• Handling Time: Order preparation typically takes 1 to 2 business days.

• Cut-Off & Operating Hours: Orders placed during weekends, official federal holidays, or company closures are processed starting on the next business day.

• Business Days: Business days are defined as Monday through Friday, excluding US national holidays.

2. Estimated Delivery Timeframes

Unless indicated otherwise on the product page or checkout screen, standard domestic shipments are typically delivered within 2 to 6 business days following order confirmation.

• Order Preparation: 1 to 2 business days.

• Carrier Transit Time: 2 to 3 business days for most standard US domestic destinations.

Delivery estimates are non-binding and may vary based on destination, item availability, order volume, and carrier operations. Kaaral USA LLC is not liable for carrier delays caused by severe weather, severe transport disruptions, carrier capacity constraints, holiday peaks, or force majeure events.

3. Shipping Rates & Thresholds

Customer Category	Free Shipping Threshold	Standard Shipping Rate
Retail Consumers	Free for orders $79.00+	Calculated at checkout for orders under $79.00
B2B / Wholesale	Subject to order volume & terms	Calculated at checkout based on weight & destination

Shipping charges are calculated based on shipment weight, package dimensions, destination address, and commercial order terms.

4. Delivery Coverage & Serviceable Locations

• Territory: Kaaral USA LLC ships throughout the United States (including the contiguous 48 states, Alaska, and Hawaii).

• Exclusions: Deliveries cannot be completed to PO Boxes, APO/FPO/DPO military addresses, or locations where carriers cannot properly verify recipient identification.

5. Delivery Address Accuracy

Customers are required to provide complete, accurate, and up-to-date delivery details prior to order submission, including:

• Recipient Name / Business Name

• Street Address, Apartment, Suite, or Unit Number

• City, State, and ZIP Code

• Phone Number and Email Address

Kaaral USA LLC is not responsible for misdeliveries, shipping delays, or secondary delivery fees resulting from inaccurate or incomplete shipping information. To request an address correction before fulfillment, contact Customer Support immediately at eshop.usa@kaaral.com. Once a shipment has been dispatched to the carrier, address modifications cannot be guaranteed.

6. Order Tracking & Carrier Handover

Once your package is handed over to the carrier, you will receive a confirmation email containing a tracking number and online tracking link.

Tracking information is managed directly by the logistics carrier and may take up to 24 hours to display initial scan updates. A carrier status showing "Delivered" does not restrict your right to report damaged, lost, or missing items to Customer Support.

7. Delivery Attempts, Missed Deliveries & Storage

Carriers attempt delivery in accordance with their standard operational policies. If the recipient is unavailable:

• The carrier may attempt a secondary delivery, leave a notice, or transfer the package to a local carrier access point for pickup.

• Customers are responsible for following carrier instructions and retrieving shipments within the designated pickup timeframe.

• Orders returned to Kaaral due to non-claim, improper address, or delivery refusal may be subject to deducted return freight or restocking costs.

8. Inspection Upon Delivery

Upon package arrival, customers should inspect the shipment for visible damage:

• Check outer packaging for crushing, tears, or tampering.

• Verify that the number of delivered parcels matches the shipping documentation.

If visible damage is detected, accept the package with specific carrier notations (e.g., "Box damaged," "Packaging crushed," or "Package opened"). Report missing or damaged items to Customer Support within 48 hours of delivery, providing photos of the box, shipping label, and affected goods.

9. Transfer of Risk

• Retail Consumers: Risk of loss or product damage transfers to the customer once the package is physically delivered to the recipient or designated delivery location.

• B2B / Professional Buyers: Risk transfers to the buyer upon shipment handover to the carrier at our US fulfillment facility in Runnemede, NJ, in accordance with commercial sales terms.

10. Split Shipments

Orders containing multiple items may be shipped in separate parcels to expedite delivery based on stock availability. Customers will not incur additional shipping charges for split shipments initiated by Kaaral.

11. Delayed or Lost Shipments

If your order experiences significant transit delays or appears lost in transit, contact Customer Support with your order number. Kaaral will initiate a formal trace with the carrier and arrange a replacement or refund upon confirmation of carrier loss.

12. Contact Information

For shipping inquiries, tracking updates, or delivery issues, please contact:

• Company: Kaaral USA LLC

• Fulfillment Location: 100 E 9th Ave, Runnemede, NJ 08078, United States

• Phone: +1 352 708 5606

• Customer Support Email: eshop.usa@kaaral.com / info@kaaral.com

• Official Website: kaaralusa.com